MyShatel

MyShatel is the official customer portal application for users of the Iranian internet service provider Shatel. This application provides a centralized and convenient platform for subscribers to manage their various Shatel services, including ADSL, PTP, and VoIP, directly from a mobile device. The primary purpose of MyShatel is to give users immediate access to their account details, usage statistics, and essential management tools, eliminating the need to use a desktop browser for routine tasks. It is designed for customers who require on-the-go control over their telecommunications services, from monitoring data consumption to paying bills and renewing subscriptions seamlessly.

Account Dashboard and Service Overview

Upon logging into MyShatel with their my.shatel.ir credentials, users are presented with a comprehensive dashboard. This screen provides an immediate overview of all active services linked to their account. Users can see their current ADSL package details, remaining data volume for PTP services, and active VoIP credit at a glance. The MyShatel interface clearly displays account balances and any pending invoices. This centralized view allows for quick status checks without navigating through multiple menus, making it the starting point for all account management activities within the MyShatel app.

Data Usage Monitoring and Graphical Reports

A core function of MyShatel is its detailed tracking and reporting of data consumption. Users can access this section to view precise metrics on their internet usage. The application presents this data through both numerical summaries and easy-to-understand visual graphs, which break down consumption over daily, weekly, or monthly periods. By analyzing these trends in MyShatel, subscribers can effectively monitor their usage patterns against their plan’s limits, helping them avoid unexpected charges or manage their bandwidth throughout the billing cycle efficiently.

Invoice Management and Online Payment Processing

The MyShatel app streamlines the bill payment process. Users can view all issued invoices, see due dates, and check detailed breakdowns of charges. To complete a payment, users select the invoice, confirm the amount, and are then redirected to a secure integrated gateway for transaction processing. MyShatel supports various payment methods, allowing for a quick and secure conclusion to the billing process. This feature ensures that subscribers can maintain their service actively without interruption, all from within the MyShatel application environment.

Service Renewal and Package Extension

For services that require periodic renewal, such as predefined internet packages or VoIP credit, MyShatel offers a straightforward renewal system. Users navigate to the specific service they wish to extend, select the renewal option, and choose from available package tiers or top-up amounts. After confirming the selection and completing the associated payment through the app’s secure gateway, the new service period or credit is instantly applied to the user’s account. This functionality within MyShatel provides complete autonomy over maintaining continuous service access.

Financial History and Transaction Records

MyShatel provides a transparent and detailed record of all financial transactions conducted through the account. Users can access a chronological history that includes payments for invoices, service renewal fees, and any other charges or credits. Each entry includes the date, amount, and description of the transaction. This feature is essential for personal accounting and verifying all monetary interactions with the provider, offering a reliable audit trail directly within the MyShatel application for the user’s reference.

Managing Additional Services: VoIP and Phone Cards

Beyond core internet account management, MyShatel also allows for the control of ancillary services like Shatel VoIP and phone cards. Users can check their remaining VoIP credit, see call rates, and purchase additional minutes if their balance is low. The app provides a unified platform to manage these communications tools, ensuring that users have a consistent experience for all their Shatel-related products. This integrated approach is a key benefit of using the comprehensive MyShatel portal for all customer needs.