Messenger Mobile

Messenger Mobile: Streamline Business SMS Communication on the Go

Messenger Mobile is the essential mobile extension for the Textlocal business messaging platform. This application provides businesses with a powerful and convenient tool to manage their SMS marketing and communication directly from a smartphone or tablet. Users choose Messenger Mobile to maintain seamless contact with customers, access critical messaging data, and execute campaigns from anywhere, ensuring no opportunity for engagement is missed.

Sending Messages to Contact Groups

Within Messenger Mobile, users can compose and dispatch SMS messages to any contact list stored in their Textlocal account. The process begins by selecting the ‘Send Message’ function, then choosing the desired recipient group from the saved contact lists. After typing the message content and confirming the sender ID, users review the details and tap send. This immediate dispatch capability ensures timely communication for promotions, alerts, or reminders, directly from a mobile device.

Importing Device Contacts into the Platform

A key function of Messenger Mobile is the ability to rapidly expand marketing lists by syncing a phone’s native address book. Users initiate this by navigating to the ‘Contacts’ section and selecting the option to import. The app then accesses the device’s contact list, allowing the user to select individual contacts or entire groups for upload. These contacts are seamlessly integrated into the user’s Textlocal account, making them available for future messaging campaigns across all platforms.

Managing Inbound Message Responses

The application provides full visibility into two-way conversations by displaying replies received from customers. Users access the ‘Inbox’ view within Messenger Mobile to see all inbound messages organized by date and sender. This allows for real-time monitoring of customer feedback, questions, and opt-out requests. Users can read and manage these responses immediately, enabling prompt customer service and maintaining compliance with communication regulations.

Accessing and Utilizing Message History

Messenger Mobile offers comprehensive access to the entire outbound message history stored in the linked Textlocal account. Users can review past campaigns by selecting the ‘History’ or ‘Reports’ section, which displays sent messages with their respective dates, times, and statuses. This feature is crucial for auditing previous communications, analyzing send times, and gauging campaign performance without needing to log in to the desktop control panel.

Managing Account Sender IDs

Users can view and manage the approved sender names associated with their account directly through Messenger Mobile. By accessing the settings or account section, users can see the list of available alphanumeric sender IDs. When sending a new message, the user selects which approved name the message should originate from, ensuring brand consistency and improving message recognition for recipients.

Checking Available SMS Credit Balance

Staying informed about account resources is vital for continuous campaigning. Messenger Mobile displays the remaining SMS credit balance prominently, often within the main dashboard or account summary section. Users can check this balance before sending a message to ensure sufficient funds are available. This immediate access prevents failed message deliveries and aids in budget management for marketing communications.