SIM Passageiro

SIM Passageiro is an official mobile application developed by the São Paulo Metropolitan Train Company (CPTM) for public transport users in Brazil. This app serves as a comprehensive digital companion, allowing passengers to manage their transit card, plan journeys, and access real-time service information directly from their smartphone. Users choose SIM Passageiro to streamline their daily commute by checking train schedules, monitoring line capacity, and topping up their Bilhete Único card without needing a physical terminal, making public transportation more convenient and efficient.

Managing Your Bilhete Único Card Balance

SIM Passageiro provides a direct link to your physical Bilhete Único card. After registering your card details within the app, you can view your current balance and trip history. To add credit, you select the recharge option, choose a value, and complete the payment using a registered credit card or Pix. The app then generates a numerical code. To finalize the top-up, you must physically validate your card at any electronic ticketing machine within 48 hours, which updates the balance. This process ensures your transit funds are always available.

Checking Real-Time Train Line Status

A core function of SIM Passageiro is delivering live updates on the metropolitan rail system. Upon opening the app, users are presented with a color-coded overview of all CPTM train lines. Tapping on a specific line reveals its current operational status, indicating if services are running normally, are experiencing delays, or are subject to interruptions. This allows commuters to make informed decisions before heading to a station, potentially avoiding long waits and crowded platforms. Access to this real-time data is a significant advantage of using SIM Passageiro for daily planning.

Viewing Station Schedules and Capacity

For precise journey planning, SIM Passageiro offers detailed station-specific timetables. Users select their line and then their departure station to see the scheduled arrival times of trains throughout the day. Furthermore, the app includes a unique feature that displays the estimated capacity of trains for each station stop, indicating whether a carriage is expected to be empty, busy, or full. This helps passengers choose the optimal time to travel or decide to wait for a less crowded train, improving the overall comfort of their commute with SIM Passageiro.

Planning Routes Across the Transport Network

SIM Passageiro functions as a journey planner for the entire CPTM network. Users enter their origin and destination stations to receive a recommended route. The app calculates the best path, indicating any necessary line changes and providing an estimated total travel time. This is particularly useful for infrequent travelers or those navigating to unfamiliar parts of the city, as SIM Passageiro simplifies the complexity of the train system into an easy-to-follow set of instructions, ensuring a smooth and efficient trip from start to finish.

Accessing Official Service Alerts and News

Staying informed about service disruptions and company announcements is streamlined through SIM Passageiro. The app features a dedicated news section where CPTM publishes official alerts regarding planned maintenance, line closures, or special event schedules. Users can browse these notifications to understand how services might be affected in the coming days or weeks. By centralizing this critical information, SIM Passageiro ensures that passengers are not caught off guard by schedule changes and can adjust their travel plans accordingly, demonstrating its value as an essential tool.

Registering and Managing Your Account

To access the full suite of features, users must create a secure account within SIM Passageiro. The registration process involves providing an email address, creating a password, and linking your Bilhete Único card number to your profile. Once logged in, the account management section allows you to update personal details, review your linked payment methods for recharges, and see a history of your transactions and searched routes. This personalized profile makes the entire experience with SIM Passageiro more efficient, tailoring the app’s functionality to your specific commuting needs and patterns.