Secret Shopper ®

Secret Shopper : The Mobile Platform for Professional Mystery Shopping Assignments

Secret Shopper  is the official mobile application for a leading mystery shopping service provider. It connects registered, independent contractors with paid evaluation assignments at retail stores, restaurants, and other businesses. Users of the Secret Shopper  app can browse available jobs, manage their schedule, complete detailed surveys, and submit photographic evidence directly from their smartphone, turning everyday errands into a source of income. The platform is designed for efficiency, enabling professionals to work seamlessly while on the move.

Browsing and Accepting Available Shop Assignments

The core of the Secret Shopper  experience begins with its assignment board. Users log in to view a list of available "shops" in their geographic area, each listing details like the pay rate, deadline, and specific location. To accept a job, a user taps on the assignment, reviews the full requirements—such as needing to make a specific purchase or ask certain questions—and formally claims it through the app. This action reserves the shop on their personal calendar and prevents other shoppers from taking it, effectively managing their workflow. This system ensures every contractor using Secret Shopper  has a clear and organized way to find work.

Navigating with Integrated Maps and Directions

Once an assignment is accepted, Secret Shopper  provides integrated navigation tools. The app displays the shop's address and offers a one-tap option to launch driving directions in the device’s native map application (e.g., Google Maps or Apple Maps). This eliminates the need to manually enter addresses and helps users arrive on time. The navigation function is a critical part of the Secret Shopper  workflow, ensuring contractors can efficiently plan their routes to complete multiple assignments in a single trip, maximizing their earning potential throughout the day.

Executing the Shop and Gathering Evidence

On location, the user performs the shop according to the precise instructions provided within the Secret Shopper  app. This typically involves interacting with staff, making a purchase, and mentally noting observations on cleanliness, service speed, and product knowledge. Crucially, the app is used to gather evidence; users take digital photos of the storefront, specific products, their receipt, or other requested items directly through the application’s camera interface. These images are automatically tagged to the correct report, creating a seamless and foolproof method for documenting the entire experience.

Completing the Detailed Digital Survey

After the visit, the user completes the heart of the assignment: the digital survey. Secret Shopper  presents a structured questionnaire with a series of targeted questions about their experience. These are often yes/no, multiple-choice, or rating scales based on the criteria the client wants measured. Users input their observations, ensuring their report is thorough and meets all client specifications. The app saves progress automatically, allowing a contractor to start a report on their phone and later finish it on a tablet or computer, providing flexibility.

Submitting the Report for Review and Payment

The final step is submitting the completed report for review. The user reviews all entered data and uploaded photos for accuracy before finalizing their submission through the Secret Shopper  app. Once sent, the report is queued for quality assurance by a coordinator. The submission timestamp is recorded to ensure it meets the assignment deadline. After approval, the shop is marked as complete in the user’s job history, and the agreed-upon payment is processed according to the company’s schedule, making the Secret Shopper  platform the central hub for managing earnings.

Managing Communication and Scheduling

The Secret Shopper  app also serves as a communication center. Users can contact their assigned coordinator directly through the platform with questions about a specific shop’s instructions, scheduling conflicts, or to report technical issues. This integrated messaging system keeps all correspondence related to an assignment in one place, ensuring clear and documented communication. It streamlines resolving problems and helps contractors get the support they need quickly, which is essential for maintaining a professional relationship with the Secret Shopper  service.