NCP

NCP App: Your Complete Digital Parking and Season Ticket Manager

The NCP app consolidates parking management into a single, streamlined mobile experience. This official application from National Car Parks allows users to handle both pay-as-you-go parking and digital season tickets effortlessly. With NCP, drivers across the UK gain access to over 370 car parks, exclusive app-only pricing, and a fully digital process that eliminates physical tickets. The core value of NCP is its convenience, offering a centralized hub for all parking needs to save time and simplify the user's journey from arrival to departure.

Digital Season Ticket Management

Within the NCP app, users can purchase and manage digital season tickets directly from their mobile device. The process begins by selecting a preferred car park and choosing a monthly, quarterly, or annual ticket plan. After completing the secure in-app purchase, the digital permit is instantly activated and stored within the user's profile. This NCP feature means drivers no longer need to display a physical pass; the system automatically recognizes their valid ticket upon entry and exit. Users can easily view their ticket's validity period and renewal options at any time through the app.

Pay-As-You-Go Parking with AutoPay

For casual parking, the NCP app facilitates a ticketless pay-as-you-go system. Users simply drive into a participating NCP car park, and the system automatically records their entry using ANPR technology. Upon returning to their vehicle, the user opens the NCP app to view the session details and confirm payment using a saved card. The AutoPay feature enhances this further; once enabled for a vehicle, NCP automatically identifies the car and charges the linked payment method upon exit, requiring no manual input for a truly frictionless departure.

Remote Session Extension and Notifications

A key functionality of the NCP application is the ability to extend a parking session remotely. If a user's initial stay is running short, the NCP app can send a push notification alerting them. The user can then choose to extend their time directly within the application with a few taps, eliminating the need to physically return to the car park to feed a meter. This NCP service ensures users avoid penalties for overstaying and can manage their parking duration flexibly according to their schedule.

Integrated Map and Favorites for Location Planning

The NCP app includes a comprehensive map and list view of all its available car parks. Users can browse locations, see real-time availability, and check specific details like height restrictions and pricing before their journey. They can then save frequently used car parks to a personalized ‘Favorites’ list within NCP for instant access later. This planning tool helps drivers quickly locate and navigate to their preferred NCP facility, making the entire process more efficient from start to finish.

Centralized QR Code and Account Overview

All user assets are consolidated under a single QR code within the NCP application. This code, accessible from the app's home screen, provides a quick summary of active season tickets and recent parking sessions. It serves as a digital proof of purchase and can be used for verification if needed. The NCP app provides a clear account overview where users can review their payment history, update vehicle registration details, and manage their personal information all in one secure place.

In-App Customer Support Chat

Should any issues arise, users are not left without help. The NCP app features a direct line to customer service through an integrated chat function. By navigating to the support section, users can describe their problem or question and communicate in real-time with a support agent. This NCP tool is designed to resolve queries quickly, whether related to a payment discrepancy, a season ticket inquiry, or assistance with using the app's various features, ensuring a supported user experience.