Ridery

Ridery: Safe and Reliable Ride-Hailing and Delivery Services

Ridery is a comprehensive mobility and delivery platform operating primarily in Venezuela. It connects users with certified drivers for transportation, package delivery, and vehicle assistance services. Users choose Ridery for its focus on safety, transparent pricing, and variety of vehicle options, ensuring a reliable solution for urban travel and logistics needs. The Ridery app simplifies the process of booking a secure ride or sending a package across multiple supported cities.

Booking a Vehicle for Transportation

To book a ride, users open the Ridery app, enter their destination into the search field, and select their preferred vehicle type. The app displays available options, which can include motorcycles, cars, pickup trucks, or vans. After choosing, users review the upfront fare estimate and select a payment method. Confirming the booking notifies a nearby certified driver, whose details and real-time location are then visible on the map. This Ridery process ensures a driver is typically assigned within minutes.

Selecting a Payment Method

Ridery supports a flexible payment system to accommodate different user preferences. During the booking sequence, users choose how to pay for their service. Options include cash, credit/debit card, Pago Móvil, or a direct point-of-sale (POS) transaction with the driver. This Ridery feature provides financial convenience, allowing users to select the most practical option for each trip. The chosen method is secured before the ride begins, and all transactions are processed transparently.

Requesting a Package Delivery

Beyond personal transport, the Ridery app facilitates sending items. Users select the delivery service option and input the pickup and drop-off addresses. They then specify the package details and choose a vehicle type suitable for the item's size. A Ridery driver assigned to the delivery will arrive to collect the package. Both the sender and recipient can track the courier’s route in real time, ensuring secure and efficient handling of the delivery from start to finish.

Scheduling an Airport Transfer

For timely airport arrivals, Ridery offers a dedicated booking option. Users select the airport service, input their flight details, and choose a vehicle. The Ridery system calculates the optimal pickup time based on traffic conditions to ensure punctuality. A driver confirmed for the trip will arrive at the scheduled time, assisting with luggage for a seamless transition from door to terminal. This Ridery service provides a stress-free and reliable solution for catching a flight.

Arranging for Crane Assistance

In case of a vehicle breakdown, users can request help through the Ridery app. By selecting the crane service option, they provide their location and vehicle details. The app dispatches a certified assistance vehicle and operator to the scene. Users track the crane’s arrival in real time, and the operator provides the necessary towing or recovery service. This Ridery function offers a trusted solution for automotive emergencies, ensuring help arrives quickly.

Tracking a Ride in Real-Time

Once a Ridery driver is assigned, users can monitor the entire journey through the app's live map interface. This screen shows the driver’s current location, the route being taken, and the estimated time of arrival. This Ridery feature enhances safety and convenience, allowing users to know exactly when their driver will arrive and follow the trip’s progress to the destination without uncertainty. It provides peace of mind throughout the experience.

Managing User Account and Ride History

The Ridery app includes a profile section where users manage their personal information and review past activity. Here, they can access a history of all completed trips and deliveries, which includes details like routes, costs, and driver information. This Ridery functionality allows for easy expense tracking and receipt retrieval. Users can also save frequently visited addresses for faster booking and update their preferred payment methods directly from this menu.