Cebu Pacific

Cebu Pacific App: Manage Flights, Book Travel, and Access Flexi Options

The Cebu Pacific app is the official mobile platform for the Philippines' largest airline, putting flight management and booking directly in your hands. This essential travel tool streamlines the entire journey, from searching for the best fares to managing bookings and utilizing flexible options like CEB Flexi. Users choose the Cebu Pacific application for its convenience, exclusive mobile features, and direct control over travel plans, making it a must-have for frequent flyers and casual travelers alike. The core experience revolves around securing affordable flights and managing them with ease, all through a centralized, user-friendly interface.

Multi-Passenger Flight Reservation and Booking

The Cebu Pacific app facilitates booking flights for groups of up to 20 people in a single transaction. Users start by entering their origin, destination, and travel dates on the search page. The app then displays a 7-day view of available flights and fares, allowing for easy date comparison. After selecting a flight, users input passenger details and choose from various fare bundles. The entire booking process, including seat selection and add-on purchases, is consolidated within the Cebu Pacific app, eliminating the need to switch between different platforms or websites for group travel arrangements.

Selecting and Managing Fare Bundles (GO Lite, GO Value, GO Flexi)

During the booking flow, the Cebu Pacific app presents three distinct fare bundles. Users select their preferred option: GO Lite for a basic seat, GO Value which includes checked baggage, or GO Flexi for added flexibility. This choice directly impacts the total cost and the terms of the booking. Selecting GO Flexi, for instance, is a primary action that grants the ability to cancel for free later. The Cebu Pacific system applies the selected bundle's features to the reservation, determining what is included in the base price before the user proceeds to add-ons.

Adding Ancillary Services and Travel Insurance

After choosing a flight and fare bundle, users navigate to the dedicated add-ons page within the Cebu Pacific app. Here, they perform actions like selecting checked baggage weight allowances, pre-ordering inflight meals, and choosing specific seats from an interactive cabin map. A key action is the option to purchase TravelSure insurance for trip protection. Users add these services to their cart, with the Cebu Pacific system updating the total cost in real-time. This workflow ensures all travel extras are secured before payment.

Integrated Payment Processing with Local Options

The Cebu Pacific app consolidates payment through a secure gateway supporting multiple methods. Users finalize their booking by selecting a payment option, which includes international credit/debit cards and local e-wallets like GCash, PayMaya, and GrabPay. The workflow involves entering card details or being redirected to authenticate with an e-wallet provider. Upon successful transaction confirmation, the Cebu Pacific system instantly generates and sends an e-mail itinerary and an electronic ticket, completing the purchase seamlessly within the mobile environment.

Utilizing CEB Flexi for Booking Cancellations

The CEB Flexi add-on, purchasable during booking, enables a specific cancellation workflow. If plans change, users with CEB Flexi can cancel their Cebu Pacific flight up to two hours before departure directly in the app’s “Manage Booking” section. The primary action is selecting the cancel option and confirming the conversion of the entire booking’s value into a non-expiring Travel Fund. This process with Cebu Pacific does not incur cancellation fees, and the fund, which includes fares and unused add-ons, is credited to the user’s MyCebuPacific account within 24 hours for future travel.

Managing and Redeeming Travel Fund Credits

Accessing and using a Travel Fund requires a MyCebuPacific account. Users log in to their account via the Cebu Pacific app to view their available fund balance. To redeem, they start a new flight booking and proceed to the payment page. Here, they select “Travel Fund” as their payment method and apply the credit to the new total. The Cebu Pacific system deducts the amount, and the user pays any remaining balance with another method. This closed-loop system ensures credits from cancelled Cebu Pacific flights are easily reused.