Spruce

Spruce is a comprehensive HIPAA-compliant communication platform designed for healthcare. It consolidates calling, texting, secure messaging, and video into a single, secure application for both providers and patients. This unified system streamlines clinical workflows, enhances team collaboration, and facilitates modern telehealth, making Spruce an essential tool for any practice.

Secure Messaging and SMS Communication

Spruce provides a secure messaging hub that integrates SMS and internal team chat. Users initiate conversations by selecting a contact or number. They can send text, images, and files directly within the platform, with all communications encrypted to meet HIPAA standards. The system maintains a permanent audit log of every interaction. This allows healthcare teams to manage all patient correspondence and internal discussions from a single, organized inbox within Spruce, eliminating the security risks of personal devices.

Integrated Telehealth Video Visits

The platform includes a seamless telehealth solution for conducting video visits. Providers start a video call directly from a patient’s contact profile or a scheduled appointment. Patients receive a secure link and can join from their browser or the patient Spruce app without needing to download software. During the visit, providers can utilize adaptive clinical questionnaires for patient intake. This integrated feature within Spruce ensures that virtual care delivery is both convenient and fully compliant with privacy regulations.

Professional Business Phone System

Spruce offers a complete VoIP phone system to manage practice communications. Users can obtain new local or toll-free numbers or port existing numbers into the Spruce platform. The system supports advanced call routing through customizable phone trees, multiple lines, and secure voicemail with automated transcription. Incoming calls can be directed to specific team members or departments based on custom rules. This functionality allows a practice to maintain a professional image and manage high call volume efficiently directly through Spruce.

Secure Two-Way Electronic Faxing

Beyond traditional messaging, Spruce includes a fully integrated eFax solution. Users send a fax by composing a message, attaching documents, and entering the recipient's fax number. Incoming faxes are delivered directly to the team's shared Spruce inbox as PDF files, where they can be viewed and organized. Replies can be sent directly to the source number, creating a two-way communication thread. This modernizes a critical healthcare workflow, removing the need for physical machines and paper while keeping all documents within the secure Spruce environment.

Automated Workflows and Patient Intake

Spruce enables the automation of routine tasks to improve efficiency. Practices can set up automated responses for common patient inquiries after hours. Customizable message templates can be saved and deployed quickly, and future messages can be scheduled for delivery. For patient intake, providers can build and send adaptive clinical questionnaires prior to a video visit. These automated workflows in Spruce reduce administrative burden, minimize errors, and ensure patients provide necessary information ahead of their appointments.

Team Collaboration and Panel Management

Effective care coordination is central to Spruce. The platform provides a shared inbox where all patient communications are visible to authorized team members. Clinicians can add internal notes to patient conversations, use @mentions to page colleagues, and participate in secure team chats. For panel management, contacts can be tagged and organized into lists for advanced search and bulk messaging. This suite of tools within Spruce ensures that every member of the care team is aligned and can collaborate securely from anywhere.

Customizable Inboxes and Access Controls

Administrators can tailor the Spruce experience for each user based on their role. The platform allows for the creation of custom inbox views, where conversations are automatically filtered and routed to the appropriate team member. Permissions control which features and patient data each user can access. This ensures that a medical assistant, a nurse, and a doctor each see a workflow optimized for their specific duties. This high level of customization makes Spruce adaptable to the unique operational structure of any healthcare organization.