Tangerang LIVE

Tangerang LIVE is the official government service portal for residents of Tangerang City, Indonesia. This comprehensive mobile application consolidates essential public services, emergency assistance, and local information into a single, accessible platform. Users download Tangerang LIVE to streamline interactions with city governance, report community issues directly, and stay informed with verified local news and announcements. The app’s design focuses on improving civic engagement and operational transparency between the municipal government and its citizens.

Public Aspiration Reporting via LAKSA

Tangerang LIVE integrates the LAKSA service for direct citizen reporting. Users open the app, navigate to the LAKSA section, and submit reports on community issues like potholes, flooding, or accumulated waste. They provide details, location data, and optional photos. Staff in the Tangerang LIVE operational room receive these reports and dispatch them to the relevant field agencies for resolution. Once the issue is addressed, field officers upload photographic proof of the completed work, which is then relayed back to the citizen through the Tangerang LIVE application, closing the feedback loop.

Unified Emergency Call Service (112)

The application features direct access to the unified emergency number 112. In an emergency, users open Tangerang LIVE and select the emergency call feature, which connects them to a dispatcher without incurring call charges. This service, a collaboration between central and local governments, coordinates responses for medical crises, fires, and security threats. The system leverages the user’s location data from Tangerang LIVE to expedite the dispatch of police, fire, or medical teams to the precise incident location.

Online Licensing Application Processing

Tangerang LIVE simplifies the municipal licensing process. Citizens and businesses use the app to apply for various permits by filling out digital forms, uploading required documents, and submitting payments electronically. The system routes the application to the appropriate department for review within Tangerang LIVE. Applicants can track their application status in real-time through the app, receiving notifications at each approval stage. This digital workflow within Tangerang LIVE aims to reduce processing times and minimize in-person visits to government offices.

Local Government News and e-Paper Portal

Staying updated on municipal affairs is a core function of Tangerang LIVE. The app aggregates official news releases, mayoral announcements, and event information directly from the city government’s website. Users browse articles or access the integrated digital newspaper (e-Paper). The content within Tangerang LIVE is curated to ensure residents receive accurate and timely information about policies, public health initiatives, and community events, fostering a well-informed citizenry.

Property Tax (PBB) Management and Status Checks

Tangerang LIVE provides a dedicated portal for managing Land and Building Tax (PBB). Residents can access services like iPBB for online tax payments and check the status of their tax obligations. Users log in with their credentials to view tax bills, payment history, and download official receipts. This integration with the Tangerang City Regional Revenue Agency allows for efficient, transparent tax management directly through the Tangerang LIVE application, eliminating the need for separate systems.

Real-Time Public Service Announcements

The application serves as a broadcast channel for critical and time-sensitive information from the city government. Officials push alerts regarding weather events, traffic disruptions, or public health advisories directly to users' devices via Tangerang LIVE. Residents receive these notifications upon opening the app or through enabled push alerts, ensuring vital community information is disseminated quickly and reliably to those who have installed Tangerang LIVE.